Past Due: The Most Effective Workflows Require a Human Touch & Real Consequences
Most attorneys are a little old school – and, that’s not a bad thing . So, I think it’s safe to say that most law firm workflows require some level of human touch, and aren’t totally automated . Law firm owners don’t necessarily like the full automation route ; and , I get it: I, too, think it’s good practice, generally , to add a human touch to your processes – because most leads and clients of businesses don’t want to be peppered with automations all day, every day. So, on occasion, in a good workflow, someone on your team (or, you) will need to make a call, or text somebody, or email someone . But, that’s also a chink in your workflow armor, because automations just work, if they’re set up correctly . You know they’re happening; and, there’s a record of them happening, within the software . With humans, it’s a little dicier . Sometimes , people won’t do what they’ve been asked to do ....
