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Let the Games Begin: Competition Among Team Members Is Healthy

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If there’s one thing that humanity has taught us, from gladiatorial contests to Beast Games, it’s that homo sapiens love to compete against each other.     Competition can be a healthy way for people to work out their drive to succeed – and, modern competition is much safer than, say: smashing someone in the face with a mace.     As a law firm owner, you can access the best of what gladiatorial co mbat had to offer, without all that messy bloodshed.     When you set KPIs for your law firm, you can filter those in a number of ways.  You can establish firmwide KPIs, or you can focus those KPIs on groups or individuals within the firm.     That’s how you unlock competition, when you get groups or individuals competing against each other, to hit the best numbers.     No swords, no sandals.     Gamification works in side of law firms, too.     Plus, the best part is that, since everyone is still on the same t...
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The Metric System: How to Engender a Performance Culture in Your Law Firm

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The most successful law firms are not those who coast about, on a veritable lazy river of business development .   No, the law firms that grow aggressively do so because they have set goals in place – even so-called ‘ stretch goals ’ – to ramp up unusually effectively.     In those same law firms, performance is driven by data .   There are lots of efficiency metrics that can be established by law firm owners, across all categories of business .   Utilization rate is an effective way to measure how much productive work your staff can get done in any given day .   You can also look after how long it takes to move f r om one segment of a workflow to another, to get leaner.     The first step is to measure .   Figure out how well or poorly you’re performing inside of certain categories, in order to establish a baseline .   Once that baseline is available, you need to decide where you’d like it to be ...
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Inside Job: Yes, It's Time to Start Checking Your Existing Software Tools Before You Buy New AI

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One of the more solid pieces of advice I’ve come up with over the course of my consulting practice has been to advise attorneys that they should never buy a new software, until they check whether one of their existing tools does not already include the feature.     This has saved countless law firm owner s from buying, for an example ripped from the headlines : an esignature product, when it was already included in their law practice management (LPM) software or customer relationship management (CRM) software subscription .   Literally, dozens of dollars saved .   Of course, now, as more and more primary software products begin to feature AI, this strategy takes on an elevated status:     Now, you’ve also got to check whether: (1) the AI feature you need is already included in a product you already have; and, (2) whether you need to pay more, to get access to it, in said product.  You see, sometimes your product subscription will include all...
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