The National Creditors Bar Association Law Practice Management Blog

Phone systems, and managing phone systems, are essential for law firms  --  even if managing lawyers can tend to overlook the importance of such things.  But, in a very real sense, law firm phone systems are really  money machine s.  Getting a lead to the right person, transferring calls appropriately, accessing a message in a timely fashion, utilizing a system in which leads most often reach humans, even  if those humans are part of a contracted virtual receptionist service . . . any or all of those attributes of a feature set and their application can increase your chances of converting a lead by degrees.  You can also utilize phone systems to keep existing clients happy, including by  reducing the perceived layers of administration between lawyers and their customers.   As with most technology options that face modern attorneys, there are no easy choices.  Not only is  a lawyer’s ethical competency now often tied to...

If you’re a solo lawyer , it doesn’t make sense to invest in a phone system.   But, you don’t want your clients to have your personal phone number, either.  What if they start texting you?        So, what’s a thrifty solo lawyer to do?     Enter  Google Voice , which is the answer to your prayers  . . .  i f the answer to your prayers is finding a better way to answer your phone when your clients call.   Google Voice allows you to ‘mask’ your personal phone number, while still receiving calls at your personal phone.  It’s free; and, it takes less than a minute to setup.  All you have to do is create or sign into an existing Google account, select a phone number, and you’re good to go.  Then, publish your new Google number,  and  get calls at your smartphone,  without  ever reveal ing  your personal phone number.   If you’re a solo  attorney ...