Call Back: Integrate VoIP with Your Case Management Software

If you haven’t yet adopted a VoIP (internet) phone, you should be considering it.  Not only does VoIP offer you cost savings over traditional phones, it also provides lots of flexibility, including access to ‘softphones’ = the ability to turn any internet-ready device into a phone, via the use of an app. 

 


But, because a VoIP phone system is effectively a software product – that means that you can also connect it to other software systems, which you can’t do with a traditional phone system.  That opens up a number of possibilities, in terms of data collection and efficiency.  When your VoIP software is directly (or, indirectly) integrated with your case management software, you can generate a number of data sharing triggers, that will be advantageous to you, including: 

 

-saving phone call times & creating billable items for those phone calls in your law practice management software 

-saving voicemail transcripts directly to your case management program 

-making and taking calls directly through your case management platform, via the built-in VoIP app 

-archiving text messages in your law practice management software 

 

And, that’s just the start. 

 

If you haven’t explored VoIP software, and how it can combine with your other software, maybe it’s time to pick up the phone. 

 

. . . 

 

If you want to talk more about using VoIP software in the law firm environment, you know who to call. 

Through a unique partnership between the bar association and Jared Correia's Red Cave Law Firm Consulting, National Creditors' Bar Association members have access to experienced law practice management consultants at a special discount rate.

To get started, visit Red Cave's NCBA landing page, and start running your law practice like a business.

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