The National Creditors Bar Association Law Practice Management Blog

All of the hand-wringing over artificial intelligence tools hallucinating caselaw, frankly, takes away from more important AI governance issues, that law firms should be focusing more of their efforts on .  Once lawyers realize that hallucinations can happen in AI software – which most should be aware of, by now: there are simple fixes to preventing those hallucinations from having a negative effect on your law practice.   In the first place, there is a simple way to determine whether a cited source is correct: Double check its viability through a second, non-AI source .  Then, make sure that your staff does the same thing, and that the work product is vetted by a supervisor before it leaves the firm.     That’s it .  That’s how you combat hallucinations.     Of course, this shouldn’t be all that different from how your law firm was operating , pre-AI .  And, this tracks with the nature of AI software – that it is more like an emp...

Process management is essential for law firms that want to maximize revenue, in the modern era .  That starts with designing workflows, that team members can follow.     Of course, that last part is important .  And, folks can become easily overwhelmed by unending task lists .  Plus, you’d ideally want workflows that are digestible by new staff , so that they can really internalize the process, and truly understand it.   Video workflows service both ends , effectively – especially for visual learners.     Now, while anchor business softwares for law firms (productivity software, law practice management software, customer relationship management software, accounting software) don’t offer pre-loaded video-first workflow tools, there are standalone products, that do (and which might be integrated with those mainline products) .     Loom and VideoAsk are both excellent softwares to test out, if you want to start walking down this ...

There’s nothing more annoying – especially when you’re on your phone – than trying to click on a website item that should be clickable & it’s not.     The next step is usually to scroll away from that website entirely, due to frustration – which the modern, overwrought consumer can acquire in abundance, when trying to acquire a product or service online . So, first off: if your law firm website is not ‘mobile-friendly ’, clear that up right away .   That’s where most searches take place these days, on mobile devices, like smartphones and tablets.     Next, move quickly making sure all of the clickable content is actually clickable – like phone numbers .  Click-to-call should practically be a guarantee on modern websites.     Email addresses and maps should be clickable, as well .  Plus, all intake and contact forms should be clickable, to boot .  Add to that any buttons and dropdown menus.     This sort of thing ...