The National Creditors Bar Association Law Practice Management Blog

A lot of law firm owners I know  don’t  look at any sort of financial reports at all, when it comes to their business – which is straight up madness .   Frankly, if you  don’t  look at  any  other reports, you should be looking at your financial reports .   The good news is that there are some basic  ones,  that are  usually available  by default in either your case management software and/or your accounting software .   Now, this is not intended to be an exhaustive list of the financial reports you need for your law firm – but, if  you’re  not  looking  at  at  least these  five , for starters:  you’re   essentially  flying  blind.     Accounts Receivable  – This report  identifies  how much total money is owed to your law firm by clients; this figure can be broken down on a per client basis.     Aged Accounts Receivab...

In short order, everyone will be able to talk to anyone, in real-time, regardless of language barriers .   Remember the story of the Tower of Babel – well,  it’s  been  solved,  by technology.     A recent shot across the bow was the release of  Apple’s AirPods 3 .  A live translation feature is available  i n these ear buds, which uses artificial intelligence to translate from 9 languages, in real-time .   Yes, that means that you can have your AirPods in, and listen to someone speaking another language, as if it were your own .   Not only that – but, if the person you are listening to is  also  wearing the new AirPods,  what you are saying  can be translate d  for them,  too .   The implication of that is that, yes – you can speak to another person, in real-time, even where neither of you know the other’s language.   Apple’s new AirPods may be the showiest  opti...

Lots of attorneys I talk to want to avoid automation – not because they lack understanding about its effectiveness; rather,  it’s  because they want ‘high-touch’ customer service.     In other words, they want to be able to communicate with their  leads  and clients directly.     What if I told  you   you  could  h ave  both ?     A great law firm process,  is like a symphony, with individual movements .   The way to have high-touch  and  automation,  is to save the high-touch   work for your   third  movement, in each phase.     Here’s  how it works.     Your first  movement  is to make a request from a lead or client .   Your next  movement  is to apply a set of  automations .   Your final (third) movement,  i s  to  followup  personally, if the automation  fails  to ...