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Conversant: Generative AI Is Everywhere

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You know, it’s pretty darn easy to access generative AI tools these days.     You don’t even have to go to any of the standalone providers, like Claude o r ChatGPT or CoPilot or Grok – generative AI, especially, is embedded into everything you’re using.     Want to draft a social media post ?  It’s likely that that platform has an AI tool that will build something out for you.     Want to create a workflow ?  Your task management and/or case management and/or CRM product’s AI is ready to assist .     Want to revise a contract clause ?  Your document generation tool is ready to roll.     Want to Google search ?  You can switch to ‘ AI Mode ’ & talk to your search engine .  ( Or, just use Perplexity .)     Now, the same caveats apply here, that apply to caselaw generate d by AI – you’ve got to vet any results for accuracy & quality .     But, the convenience of access to ...
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Search Around and Find Out: Google Is Quickly Becoming an AI Search Engine

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If you’ve not been watching closely, understand that Google is fast becom ing an artificial intelligence search engine.     You’ll find that an AI Overview appears at the top of the search results now, while AI Overviews are also populating within the ‘People Also Ask’ feature .  You can also select a tab to the left of the standard search results to access ‘AI Mode’ – to use Google search, like a generative AI tool.     Now, keep your head on a swivel, because one day soon: the only way you’re going to be able to access Google search is via what is now called ‘AI Mode ’.     This also has knock-on effects not just for your own searching, but for your ability to get found in search, by legal consumers .  Now, content marketing becomes even more important to law firms, since quality content is becoming more heavily featured via Google’s AI features, by the day.     . . .     Want to talk law firm marketing strategy, in lig...
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Can’t See Straight: The Foolproof Method to Combat AI Hallucinations

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All of the hand-wringing over artificial intelligence tools hallucinating caselaw, frankly, takes away from more important AI governance issues, that law firms should be focusing more of their efforts on .  Once lawyers realize that hallucinations can happen in AI software – which most should be aware of, by now: there are simple fixes to preventing those hallucinations from having a negative effect on your law practice.   In the first place, there is a simple way to determine whether a cited source is correct: Double check its viability through a second, non-AI source .  Then, make sure that your staff does the same thing, and that the work product is vetted by a supervisor before it leaves the firm.     That’s it .  That’s how you combat hallucinations.     Of course, this shouldn’t be all that different from how your law firm was operating , pre-AI .  And, this tracks with the nature of AI software – that it is more like an emp...
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