The National Creditors Bar Association Law Practice Management Blog

You’ve heard the phrase often from busy lawyers, law firm owners particularly: ‘If only I could clone myself’.  It’s wishful thinking; but, it gets to the heart of the one barrier to law firm expansion that you can’t fake: In order to grow your business, to scale it . . . you  have to  hire.   Of course, that’s a hard thing to do, especially for solos, who’ve never had an employee before, or who have only used contractors previously.   Lawyers, even lawyers who have started their own businesses, tend to be highly risk-averse.  They crave safety, surety, over all else.  But, there’s not a whole lot of surety in expanding a business.  And, that’s mainly why it’s so difficult for attorneys to move forward on this score.   Since most law firms bill on an hourly basis, the only way to increase your revenue beyond a certain point is to increase the numbers of hours you can bill, and there are only two ways to do that: become more effi...

Law firms have never been particularly great at onboarding of staff, including associate attorneys.  I suspect that most lawyers agree that effective staffing is essential; but, most attorneys are so deep into the substantive work they do that they don’t prioritize training.  At the same time, attorneys usually just let their technology wash over them, using what they’ve always used, while again focusing on their substantive work, and fearing the productivity dip inherent in adding new software.  In law firm management, however, having the right technology and placing the right staff are inherently tied together. Let’s take it as a given that law firms do not, and will not, allocate extensive resources to onboarding new employees.  Let’s also assume that modern associates continue to be primarily trained in substantive law in law school, and that they are more comfortable with technology than their predecessors.  As noted above, senior lawyers and mana...