Training Day: This Is One Reason Law Firms Need Intuitive Software
Law firms have never been particularly great at onboarding of staff,
including associate attorneys. I suspect
that most lawyers agree that effective staffing is essential; but, most
attorneys are so deep into the substantive work they do that they don’t prioritize
training. At the same time, attorneys
usually just let their technology wash over them, using what they’ve always
used, while again focusing on their substantive work, and fearing the
productivity dip inherent in adding new software. In law firm management, however, having the
right technology and placing the right staff are inherently tied together.
Let’s take it as a given that law firms do not, and will not, allocate
extensive resources to onboarding new employees. Let’s also assume that modern associates
continue to be primarily trained in substantive law in law school, and that
they are more comfortable with technology than their predecessors. As noted above, senior lawyers and managing
attorneys very much prefer training new associates and employees on substantive
matters of law than on the use of technology and processes. The situation sets up as a perfect storm for
law firms to ease the introduction of new personnel by utilizing intuitive
software, which their employees can (by and large) figure out themselves, while
focusing on what they do well: substantive legal training over the long
haul. If law firms use the right
software, they can empower their employees to help develop effective
operational procedures.
So, it turns out that law firms using intuitive, modern software can
ease their training burdens. But, while
that reduces time spent in the training process, it requires law firms to more
effectively vet the tools they offer their employees for ease of use. And, that is a burden shift that most
managing attorneys should feel comfortable with.
. . .
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