The Next Voice You Hear: AI Virtual Receptionists Are Here

Artificial intelligence tools . . . answering your business phone? 

 

Yeah, it’s happening. 

 

AI tools are being developed at a breakneck page & one of the latest developments is AI-based virtual receptionist services.  And, yes: that means exactly what it sounds like – an AI can now answer the business calls that come into your law firm. 



Most virtual receptionist services are already offering the feature; and, every single one of note, will add it. 

 

The question is: Should you buy in? 

 

While it may be a noble experiment to adopt an AI virtual receptionist tool, there are some potential drawbacks.  For one thing, the AI tool still sounds like a machine – such that you remain in the uncanny valley; and, your clients & colleagues may react poorly to that.  Plus, there’s the issue of training.  These are new products; and, AI thrives on reps – the systems improve with training.  So, maybe let the system make its mistakes with others, before you opt in?  Lastly, there is the confidentiality issue – as each AI is attached to a large language model, in ordet to run; and, it is difficult to determine what data exists in that LLM, and how the data your clients relay would attach to it/be informed by it. 

 

So, it’s maybe too early to pick up this particular call; but, at some point (soon), this technology will become ready for prime time. 

 

. . . 

 

Wanna talk it over?  Do you want to experiment with an AI virtual receptionist?  Reach out to us. 

Through a unique partnership between the bar association and Jared Correia's Red Cave Law Firm Consulting, National Creditors' Bar Association members have access to experienced law practice management consultants at a special discount rate.

To get started, visit Red Cave's NCBA landing page, and start running your law practice like a business.

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