Change the Narrative: Your Invoices Probably Need Better Billing Descriptions

Every interaction a law firm has with a client is a marketing opportunity, a chance to cement your value as a service provider  And, there’s actually no better place to solidify that relationship than through your invoicing.  It’s a continuous, repetitive option for reminding your client of what you’ve done for them.  It places your value proposition in stark relief. 

And, yet – many law firms squander this opportunity by using unrecognizable codes and short-form narratives in their billing.  Instead of trying to rush your bills out the door, craft them instead.  Utilize billing codes that even clients can understand; and, avoid lame abbreviations (looking at you, ‘TC’).  Build effective descriptions for each billed item – using macros or software that can help you to draft those quicker.  Indicate where you haven’t billed, by placing a nice, fat ‘NO CHARGE’ indicator on that entry. 

 

This is the short list; but, if you start to look at your invoice standing in the shoes of your clients, you’ll get a better sense of whether and to what extent your billing platform works – and, you can better align your service provision with your clients’ expectations.  And, if you can do that, you’ll likely make more money, and increase your clients’ happiness, to boot. 

 

All good things. 

 

. . . 

 

If your billing program needs a little work, reach out to us. 

Through a unique partnership between the bar association and Jared Correia's Red Cave Law Firm Consulting, National Creditors' Bar Association members have access to experienced law practice management consultants at a special discount rate.

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